Lisa Tam

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Activity overview

Latest activity by Lisa Tam
  • Lisa Tam created an article,

    Book consultation online

    To book a consultation, please follow these steps Step 1: Visit Joes Coffee book consultation link Step 2: Select information Step 3: Click Done

  • Lisa Tam created an article,

    Refund Order

    To refund your order, follow these steps: Step 1: Click on Refund button here Step 2: Insert your order number and email Step 3: Follow the onscreen steps to initiate and print the return label Ste...

  • Lisa Tam created an article,

    What are these sections and articles doing here?

    This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...

  • Lisa Tam created an article,

    How do I publish my content in other languages?

    If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...

  • Lisa Tam created an article,

    How can agents leverage knowledge to help customers?

    You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

  • Lisa Tam created an article,

    How do I customize my Help Center?

    You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comforta...